Privacy Policy
Kerry-lee Watson Counselling and Life Coaching is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in compliance with the Privacy Act 2020 and other relevant laws. By using our services, you agree to the terms outlined in this Privacy Policy. This Privacy Policy is effective from 1 January 2025.
Information We Collect
We may collect the following types of personal information:
Personal Details such as name, email address, phone number
Health and Wellbeing information which you have shared during your sessions
Communication Records such as emails, messages and session notes
How We Collect Information
We collect information through:
Direct Interactions such as consultations, phone calls, messages, emails and online forms
Our website when you book appointments or send enquiries
Purpose of Collecting Information
We collect information to:
Provide you with professional services and relevant resources
Assess and support your mental health & wellbeing
Manage appointments and communicate with you
Process payments and issue invoices
Ensure compliance with legal and ethical obligations
How We Store and Protect Your Information
We have put in appropriate measures to protect your personal information physically and electronically to prevent unauthorised access. Transmission of personal information via the internet is not completely secure so we cannot guarantee the security of data transmitted to me.
Disclosure of Personal Information
We do not share your personal information with third parties except:
When required by law (e.g. safety concerns)
With your explicit consent (e.g. referrals to other professionals)
If there is an immediate risk of harm to yourself or others.
Your Rights
Under the Privacy Act 2020, you have the right to:
Access your personal information
Request corrections if your details are inaccurate
Withdraw consent for certain uses of your data.
To exercise these rights, please contact us.
Retention of Information
We retain client records for the legally required period and securely dispose of them when no longer needed.
Website and Online Privacy
Our website may collect cookies for analytics and user experience improvement. We do not sell or distribute website user data.
You may wish to assess your personal information or believe information we are holding is incorrect or incomplete.
In this case, please contact us. A small fee may be payable.
If you have any questions about this Privacy Policy, please contact us.